Returns Policy
Shipping, returns, and cancellations for Infinite Labs orders
Shipping Information
Orders ship via AusPost Express from our Brisbane warehouse. We dispatch within 24 business hours after payment confirmation, and tracking details are sent as soon as your order leaves our facility.
Returns & Refunds
If a parcel does not arrive, we guarantee a 100% reship of your order. Due to regulatory requirements governing our products, returns are not accepted.
Cancellations
You may cancel an order for a full refund if it has not yet been dispatched. Once dispatch confirmation is issued, cancellations and refunds are no longer available.