Frequently Asked Questions
Shipping, delivery, payment, and order support
Where do you ship from?
We dispatch from our Australian regional hub, so domestic orders are fulfilled locally for fast, reliable delivery.
How long does delivery take?
Most domestic deliveries arrive within 1–4 business days after dispatch. International timelines vary by destination and carrier route, typically 5–10 business days, with remote regions taking longer.
Will I receive a tracking number?
Yes. Infinite Labs tracks every shipment digitally and manually. If your order has not arrived within 72 hours of payment, please contact support.
Where do you ship to?
We ship to most countries where research compound imports are permitted. Please verify local regulations before ordering. We may decline shipments if compliance risks are identified.
What if my order does not arrive?
If tracking shows no movement for an extended period or the carrier confirms loss, contact us. After verification, we will arrange a complimentary reship or another resolution under our delivery assurance policy.
Do I get a refund if my order does not arrive?
Verified non-delivery is typically resolved with a free reship first. Refunds may be issued at our discretion if a reship is not viable. Claims must be submitted within 30 days of the original shipping date.
Are packages sent securely and discreetly?
Absolutely. Shipments use non-descriptive packaging with no external branding. Protective internal packaging helps maintain product integrity in transit.
Does your shipping method protect peptides?
Yes. Temperature-sensitive items are stored under controlled conditions before dispatch, and packaging is selected to reduce heat and moisture exposure during transit.
What payment methods do you accept?
We accept major credit and debit cards, select digital payment options, and approved alternative settlement methods depending on region. Available methods are shown at checkout.
Do you offer refunds?
Refunds are considered for defective, damaged-on-arrival, or non-delivered items after verification. Due to the nature of research compounds, opened or used products cannot be returned.
Can I cancel my order?
Orders may be cancelled before fulfillment. Once a tracking number is issued or the parcel enters carrier custody, cancellations are no longer possible. Contact support immediately for changes.